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Customer Privacy Policy
Protecting your privacy is important to us. We strive to keep your personal information
confidential. By ensuring that you are aware of and understand the our Customer
Privacy Policy, we can provide you with better service. Please take a moment to
read the following policy to learn how we handle your personal information.
Why we collect personal information
We collect and use your personal information to give you superior customer service,
to provide you with convenient access to our products and services, and to make
a wider range available to you. In addition, we use your personal information
to keep you up to date on the latest product announcements, software updates,
special offers, and other information we think you’d like to hear about.
From time to time, we may also use your personal information to contact you to
participate in a market research survey, so that we can gauge customer satisfaction
and develop better products.
How we collect personal information
We collect information about you in several ways. For example, we might ask for
your contact information when you correspond with us, call us to make a purchase
or request service, register to attend a seminar, or participate in an online
survey. In addition, when you register a new account for our Internet services,
or ask to be included in an email mailing list, we collect and store the information
you provide in a secure database.
To save you time and make our web services even easier to use, some areas of the
website allow you to create an account using your personal information. Here's
how it works: Simply fill out a brief profile—your name, phone number, and
email address—then choose a password for security. The system saves your
information and assigns you a personal account. Next time you order something
from the We Store, you can simply enter your email address and password—the
system will automatically look up the information it needs.
When we disclose personal information
We work with other companies that help us provide products and services to you,
and we may provide your personal information to these companies. For example,
we give shipping companies this information so they can deliver your products
efficiently. The information they receive is for shipping and delivery purposes
only, and we require that the companies safeguard your personal information in
accordance with our policies.
At times we may be required by law or legal process to disclose your personal
information. We may also disclose information about you if we believe that disclosure
is necessary for the public interest.
How we protect your personal information
We safeguard the security of the data you send us with physical, electronic, and
managerial procedures. We urge you to take every precaution to protect your personal
data when you are on the Internet. Change your passwords often, use a combination
of letters and numbers, and make sure you use a secure browser.
Our website uses industry-standard Secure Sockets Layer (SSL) encryption on all
web pages where personal information is required. To make purchases from the online
store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later,
or Internet Explorer. This protects the confidentiality of your personal and credit
card information while it is transmitted over the Internet.
Access to your personal information
You always have access to the information we have about you. If you would like
to review other personal information that we may have about you, please email
us.
Collecting other personal information
When you browse our website, you are able to do so anonymously. Generally, we
don’t collect personal information when you browse — not even your
email address. Your browser, however, does automatically tell us the type of computer
and operating system you are using.
Like many websites, our website uses “cookie” technology. When you
first connect to our site, the cookie identifies your browser with a unique, random
number. The cookies we use do not reveal any personal information about you, except
perhaps your first name so we can welcome you on your next visit. Cookies help
us understand which parts of our websites are the most popular, where our visitors
are going, and how long they spend there. We use cookies to study traffic patterns
on our site so we can make the site even better.
In some of our email to you, we use a “click-through URL.” When you
click one of these URLs, you pass through our web server before arriving at the
website that is your destination. We track click-throughs to help us determine
your interest in particular topics and measure the effectiveness of our customer
communications.
Our companywide commitment to privacy
To make sure your personal information remains confidential, we communicate these
privacy guidelines to every employee.
We do not knowingly solicit personal information from children or send them requests
for personal information.
Our website contains links to other sites. We do not share your personal information
with those websites and is not responsible for their privacy practices. We encourage
you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated
at the time of collection, we will try to contact you via email using the most
recent information we have. If you have not given us permission to communicate
with you, you will not be contacted, nor will we use your personal information
in a new manner.
Our Customer Privacy Policy is subject to change at any time. We encourage you
to review the privacy policy regularly for any changes.
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